Pairio
Privacy Policy
Last updated: March 8, 2026
This Privacy Policy explains how Pairio ("we", "us", "our") collects, uses, and protects your personal data when you use Pairio ("Service").
We are committed to protecting your privacy and aim to be transparent about our data practices.
1. Data Controller
- Company: Pairio
- Location: The Netherlands
- Email: [email protected]
2. Data We Collect
2.1 Account Data
When you create an account, we collect:
- Email address
- Name (if provided)
- Password (stored securely hashed, never in plain text)
- Contact list and connection information
- Two-factor authentication settings (if enabled)
2.2 Billing Data
Payment processing is handled by Stripe. We receive and store:
- Stripe customer ID
- Subscription status and plan information
- Payment history and transaction records
- Last four digits of payment card (for display purposes only)
We do not store full credit card numbers. All sensitive payment data is handled directly by Stripe in accordance with PCI-DSS standards.
2.3 Session Data
To provide the screen sharing Service, we may collect:
- Session duration and connection metadata
- Network quality metrics
- Feature usage (drawing, remote control, voice)
Screen sharing streams are peer-to-peer and end-to-end encrypted. We do not record or store screen content.
2.4 Technical and Security Data
- IP addresses
- Browser type and version
- Device information
- Login timestamps and session data
2.5 Analytics Data (with consent)
If you consent to analytics cookies, we use Google Analytics (GA4) to collect:
- Page views and navigation patterns
- Feature usage events
- Approximate geographic location (country/region level)
- Device and browser categories
We do not use advertising or remarketing cookies. Analytics are only loaded after you provide consent.
3. How We Use Your Data
| Purpose | Legal Basis |
|---|---|
| Providing the screen sharing Service | Contract performance |
| Managing your account and subscription | Contract performance |
| Processing payments | Contract performance |
| Security monitoring and fraud prevention | Legitimate interest |
| Service improvement and debugging | Legitimate interest |
| Analytics and usage statistics | Consent |
4. Data Sharing
We share data with the following service providers:
| Provider | Purpose |
|---|---|
| Stripe | Payment processing |
| Google Analytics | Website analytics (with consent only) |
| Cloudflare | CDN, DDoS protection, and DNS |
| Sentry | Error tracking and application monitoring (EU) |
| Hetzner | Infrastructure and data storage (EU) |
We do not sell your personal data to third parties.
5. Data Retention
| Data Type | Retention Period |
|---|---|
| Account data | Duration of account + 30 days after deletion |
| Session metadata | Duration of subscription + 90 days |
| Billing records | 7 years (legal requirement) |
| Security logs | 12 months |
| Analytics data | Per Google Analytics default (14 months) |
6. Security
We protect your data with the following measures:
- Encryption of data in transit (TLS/HTTPS)
- End-to-end encrypted screen sharing
- Secure password hashing
- Two-factor authentication option
- Regular security assessments
- Access controls and audit logging
7. Your Rights (GDPR)
If you are in the European Economic Area, you have the right to:
- Access — Request a copy of your personal data
- Rectification — Request correction of inaccurate data
- Erasure — Request deletion of your data
- Restriction — Request limitation of processing
- Portability — Request your data in a machine-readable format
- Objection — Object to processing based on legitimate interests
- Withdraw consent — Withdraw previously given consent at any time
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
9. Contact Us
- Email: [email protected]
- Address: The Netherlands