Help Center

Need a hand?
We're one email away.

The full help center — guides, troubleshooting, release notes — ships with the product. In the meantime, a person reads every email we get and writes back within a day.

While we’re in pre-launch

Pairio isn’t public yet. We’re letting people in from the waitlist in small batches so we can learn from each early user before scaling up. If something you’re trying to do doesn’t work — or you’re just not sure whether Pairio is the right fit — send us a note.

We answer everything ourselves. No ticketing system, no first-line bot. Just a short reply from one of us, usually the same day.

A few quick answers

How do I get access?
Join the waitlist and we’ll email you as spots open up. We’re inviting in small batches so we can onboard people properly.
What does it cost?
Free to start — 10 hours every month with every feature included. Pro is $15/month for unlimited hours. No trials, no tiers of features behind pricing walls.
Which Macs does it run on?
Any Mac on macOS 13 Ventura or newer, Intel or Apple Silicon. We build and test on both.
Where’s my data?
In the EU. Media is end-to-end encrypted — we can’t see your screen, and neither can anyone else without your permission.
Something’s broken.
Email us with what happened and what you expected. Screenshots help. We’ll dig in.