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Help Center

Need a hand?
We're one email away.

The full help center — guides, troubleshooting, release notes — ships with the product. In the meantime, a person reads every email we get and writes back within a day.

How support works

If something you’re trying to do doesn’t work — or you’re just not sure whether Pairio is the right fit — send us a note. We read every one.

We answer everything ourselves. No ticketing system, no first-line bot. Just a short reply from one of us, usually the same day.

A few quick answers

How do I get started?
Download Pairio, create an account, and you’re in. The free plan includes 10 hours every month, so there’s nothing to pay to try it.
What does it cost?
Free to start — 10 hours every month with every feature included. Pro is $15/month for unlimited hours. No trials, no tiers of features behind pricing walls.
Which Macs does it run on?
Any Mac on macOS 15 Sequoia or newer, Intel or Apple Silicon. We build and test on both.
Where’s my data?
In the EU. Media is end-to-end encrypted — we can’t see your screen, and neither can anyone else without your permission.
Something’s broken.
Email us with what happened and what you expected. Screenshots help. We’ll dig in.